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About Us

This web site is owned and operated by The Donkey Sanctuary Ireland. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.

Our Contact details:

The Donkey Sanctuary Ireland
Adoptions Dept.
Liscarroll
Mallow
Co. Cork
Ireland

Phone: 022 48398

Email: info [at] thedonkeysanctuary [dot] ie

Making A Purchase

Adopting a donkey online could not be easier. Just browse our site, and click on the donkey that you wish to adopt and put it into your shopping basket. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payments online via PayPal. If you are adopting from outside the R,O.I., place your order and your credit card company will convert the transaction to your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Info

Postage and packing charges are as follows:

R.O.I. - Postage and packing included in the price

UK/EU/ROW - €3.30

Delivery Schedule

We aim to deliver your adoption pack within 10 working days from receipt of your order. Overseas orders may take longer to be delivered.

Credit Card Security

All credit/debit card transactions are handled by a secure payment service (PayPal). Card details will be handled securely to ensure confidentiality and 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet. Card numbers are not held in clear text on any web site.

Guarantee

Your satisfaction is important to us. Should your adoption pack fail to meet your expectations, simply return it to us within 7 days. We guarantee to replace it or refund the purchase price. You also have a statutory right to cancel your order and receive a full refund for any goods within 7 working days after receipt of goods.

Reaching Us

If you need to reach us, please email us using the link on the home page, alternatively, you can call on 022 48398 or write to us at:

The Donkey Sanctuary Ireland
Adoptions Dept.
Liscarroll
Mallow
Co. Cork
Ireland

Privacy Policy

The Donkey Sanctuary Ireland does not disclose buyers' information to third parties. The Donkey Sanctuary will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities. It is our policy not to transfer data to any other organisation.

If you would prefer that we cease to send you further information about The Donkey Sanctuary, please write to:

The Database Controller,
The Donkey Sanctuary,
Sidmouth,
Devon EX10 0NU

Use of Cookies

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. You can turn off cookies by blocking them in your browser privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Shopping Site Cookies

All or some of the following cookies may be used to fulfill your order

ACTINIC_CARTThe shopping cart
ACTINIC_BUSINESSDigest for logged in customers
ACTINIC_CONTACT'Remember Me' details
ACTINIC_REFERRERReturns the customer to the last page visited after checkout
ACTINIC_RECENTRecords the image filename(s) for the 'Recently Viewed Products' list
CART_CONTENTStores the cart value and item count for the shopping cart summary
LAST_SECTION_URLUsed by 'Back' link to return the visitor to the correct Section Page

Analytical Cookies

We also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.

Some of the following cookies may be used for analytical purposes:

__utmaGoogle Analytics to monitor traffic levels, search queries and visits to this website
__utmbGoogle Analytics stores IP address anonymously on its servers and neither Donkey World Ltd or Google associate your IP address with any personally identifiable information
__utmcGoogle Analytics to determine whether you are a return visitor to this site, and to track the pages that you visit during your session
__utmzGoogle Analytics stores the type of referral used by the visitor to reach this site

Other Cookies
civicAllowCookiesStored by Cookie Control


This information provided to comply with the EU Cookie Law.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.